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Shipping What countries do you ship to? We ship to the vast majority of the world through Royal Mail and DHL shipping services but see below for countries we do not currently ship to: Russia, Bonaire, Sint Eustatius and Saba, South Sudan Please note — if you are outside the UK and US, and your country has customs import limits for purchases sent from outside your country, you may be required to pay import duty fees when your item arrives.
Please wait for the following amount of days to pass: UK - Six business days EU - Eight business days Rest of the world - Twelve business days If you order has still not arrived, then please check for a missed delivery slip from the courier as well as checking with neighbours or any safe spaces you have where the order could have been left Once you have done the above and not located your delivery please contact us.
This will depend on the release date of the pre order product. From the UK We offer a convenient, tracked, returns process. All returns must be in their original package otherwise we may reject the return.
Outside the UK? When returning your order please make sure you include the following: A note with the order number this can be found on your invoice or order confirmation email reason for returning the order.
You will be refunded back to your original payment method. We aim to process all returns within 3 working days. Once we receive the return will we refund your original order The item must be returned in original packaging and be unused otherwise we may reject the return.
Please note that once a order has been placed it cannot be edited. Please where possible include pictures of the damaged item and a description of the issue. Once the order has been cancelled you will be refunded and you can place your order again.
Want Special Offers?!? United Kingdom United States. Europe United States. After being on hold for some time I got to speak with Katrina. She determined that the shipment was lost and then put me on hold for another 20 minutes as she "checked stock".
Well, that's when the chat ended due to "inactivity". Yes, because of the customer representative dragging her feet, it closed the chat session on me. I was queue number 29 when I opened the chat again.
When I tried to call, I was queue number By the time I got to speak with someone else, I received an e-mail that a new order was processed with expedited shipping. Except it's now 4 business days later and that order hasn't been processed for shipment yet. You've got to be kidding me! Now chat queues have been as high as with hold times over a couple of hours. People are outraged on their social media because they can't get answers.
Many people are complaining for lost shipments, receiving the wrong items, and for silence when a call or chat is answered with no help. They're all submitting complaints to BBB, Reseller Ratings , and disputing charges with their credit card company since they can't get through to ThinkGeek.
What does ThinkGeek have to say about it? They can't even acknowledge orders sent nearly a month ago, yet they're trying to get more sales. This is unbelievable! There goes any near-future plans I have of buying from them. If they at least had answers would be a different story. Oh no! I hope Todd Spiceworks gets his new shirt okay!
I am surprised that they don't have a better support system in place. I wonder what catastrophic event made that many orders ship wrong. Sureline Communications is an IT service provider. TBH I've not ordered from them for a few years now as the cost of shipping to the UK takes the charm off the product and always stops me from placing my order :. Last year I had an issue with Think Geek not refunding me for an item I returned. Good to know there are other issues. My ThinkGeek order just came last night that I submitted last Friday evening.
It came standard UPS. It at least adds a day to shipping time and more logistical problems for a slight savings in shipping costs.
I usually buy most of my Christmas gifts there, and have always been impressed with their fast shipping. Got the stuff in 4 days. My last order from them was in September and it got delivered in a timely manner, I wonder what happened on their end recently.
It's always shipped UPS Ground for me before. I have no idea why they decided to change this now. Especially during a critical shopping season. Yep, similar story here. You can always unsubscribe. We ship all orders from Monday to Friday. We make sure to ship first before accepting payments. There are cases where some of the items may ship separately.
However, due to international restriction policies, some items can't be shipped worldwide or aren't elligle for Thinkgeek promo codes. Feel free to check out our product page for more details. For shipments within U. For standard shipping, expect item arrival within business days after processing your order.
Products that entail a surcharge fee are listed on the page. For destinations outside of U. You can then enter your postal code or country location in the Shipping Estimator field to get the final shipping cost. This option can be used on the purchase of all kinds of items from the online store.
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